UK & Ireland Delivery prices
All of our UK orders are sent using Royal Mail.
We post to any UK & Ireland address which has a postcode.
Standard Delivery starts from £2.50
Orders under £10 delivery charges are £2.50, and orders over £75 have free postage, all other orders will be charged at £3.95.
Delivery Time Scales
We aim to dispatch orders within 5 days, but please allow up to 10 days, unless stated otherwise. Please ensure descriptions are checked for timescales before ordering. Delays are occasionally inevitable so please allow up to 28 days. Delays are usually outside our control e.g. manufacturer cannot supply etc. but we will do our very best.
If your item hasn’t arrived within 15 working days, after postage date, it is considered 'Lost'. Please check with your local sorting office in case your parcel is awaiting collection before contacting us.
We post to any UK & Ireland address which has a postcode, countries in the EU and USA.
Returns & Replacements
Refunds or cancellations are not available on any engraved, embroidered or personalised items .
Please Email explaining why you want to return your order/item. If your return is approved we will Email you an RMA number. We cannot process your return or any return fees without a valid RMA number. If we receive a return without a valid RMA number and the customer wants the order back we have to charge postage fees again.
Items need to be returned (including exchanges) within 7 days of receipt and arrive back with us in perfect/saleable condition in their original packaging.
Please email firstname.lastname@example.org before returning any item(s) to us.
We will not refund postage for any orders returned due to customer error or for orders where customers no longer require the items. Customers are liable for any item returned that has been lost in the post, refunds will not be given.
T-Shirt transfers and Diamante Transfers are the responsibility of the buyer, we cannot be held responsible if the buyer has problems using them. All transfers have been tried and tested on site.
All of our EU could be Royal Mail or Courier, and will be charged at £16.99.
EU Countries are:
Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain and Sweden.
All of our USA could be Royal Mail or Courier and will be charged at £24.99.